TERMS & CONDITIONS THIS AGREEMENT
This sets forth the terms under which we, Learning Journeys agrees to provide you with the services and accommodations for your custom/or package tour.RESERVATIONS AND PAYMENT
A $500 per person deposit is due at the time of booking. The deposit is refundable until 66 days prior to departure. The land balance is due 65 days before departure and is non-refundable. Travel Insurance must be purchased at the time of deposit and is non-refundable.TRAVEL INSURANCE
It is always advised to protect your program, should unexpected circumstances arise. We recommend Redpoint Travel Insurance, which can be purchased here: https://redpointtravelinsurance.com/partner/learning-journeys. The Redpoint team can answer any policy questions you may have.FINAL DOCMENTS REVIEW
While Learning Journeys takes the utmost care in making sure the information on your itinerary and travel vouchers (collectively, “Final Documents”) is complete and accurate, it is your responsibility to carefully read and review the final documents upon receipt. Failure to contact us in time to allow for the correction and re-sending of the final documents could result in the loss or cancellation of your reservation, tickets or services listed on the documents for which Learning Journeys will not be responsible. In such a case, no refunds will be possible. Documents will not be issued unless full payment has been received. Your final travel documents will be emailed to you 14 days prior to departure.UNUSED TOUR ELEMENTS
No refund will be given for any unused tour features, whether because of customer’s choice, operational reasons, because of bad weather or any other reason.ERRORS
In case of printing, typographical error, computer error, verbal or human billing error, we reserve the right to invoice or re-invoice participants with corrected billing.BAGGAGE
Each traveler is limited to one large suitcase (maximum 50 lbs.) and one small carry on due to limited baggage area on buses. For some airlines and taxi/coach transfers, extra luggage may be subject to an extra charge due on the spot.
You are responsible for complying with the airline regulations concerning their baggage allowances and with the airline restrictions on the size, weight and contents of your check-in and carry-on bags. Check with the carrier for luggage guidelines. Learning Journeys is not responsible for loss or damage of luggage or personal belongings. Travel Insurance is strongly recommended to cover loss or damage of your luggage.AIRPORT
We recommend you arrive to the airport for your check-in at least 3 hours prior to your international flight departure time; and 2 hours prior for your domestic flights.PASSPORT and VISA
For travel outside the United States U.S. citizens must have valid passports, with an expiration date of at least six months after the scheduled return date. If possible, you should renew your passport approximately 9 months before it expires. Travelers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas are required. Each traveler is responsible for processing any required visas. Please ask the respective consulate for visa processing schedule to ensure you receive your documentation at least 7 days prior to departure. Any information provided pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements.
A valid Government-issued photo ID is required for all domestic flights within USA. It is suggested that you use a passport for domestic travel as well.
Select countries require additional documentation for children under the age of 18 years especially when one parent is traveling without the other parent. Learning Journeys is not responsible for denial of boarding due to passenger negligence and cannot offer assistance on location or at the airport. If a passenger has not met the requirements as stated above and is denied boarding the cost of the tour is fully non-refundable.IMPORTANT NOTE
Many of our destinations require a visa for entry. Please check with the Consulate of the country you will be traveling to for additional information.NAMES MUST MATCH PASSPORT
The name given on your Learning Journeys booking must match the name on your passport, and in-turn, the name on your air ticket. Any variation between the spelling of your name on your air-ticket and passport will require re-ticketing, often at the cost of a completely new ticket.
The airline will deny boarding if your airline ticket does not match your passport. Learning Journeys requires a copy of passengers’ passport be forwarded no later than 95 days prior to departure. Passengers are responsible for providing accurate information including the exact name as listed on the passport, date of birth and passport number. If the information forwarded is incorrect, the passenger will be liable for any change fees which may occur.FEES FOR CANCELED LAND SERVICES
If you cancel your complete land reservation the cancellation charges shown below will apply. The $500 deposit is refundable until 66 days prior to departure. The land balance is due 65 days before departure and is non-refundable. Travel Insurance must be purchased at the time of deposit and is nonrefundable.
Cancellation charges are based on the number of days from the time Learning Journeys is notified of your cancellation, to the start of the services provided - whether air and land or just land services. (Some charges may be avoided by your purchasing optional travel insurance explained below).CANCELLATIONS & COMPLAINTS
We work around-the-clock to ensure your vacation goes smoothly and according to plan. But unexpected problems, often out of our control, can still arise. We urge you to work with us in correcting the problem on the spot instead of dealing with it after you return home. If your program has a tour manager, you are required to work with them to resolve pending issues.
If a refund is warranted, it is under the express condition that you release Learning Journeys from all further liability and you thereby waive all additional rights and remedies under this contract or any applicable state, federal or foreign law.GUESTS NEEDING SPECIAL ASSISTANCE
We regret that we cannot provide individual assistance to a tour member for walking, dining, getting on and off motor coaches and other transportation vehicles, or other personal needs. Travelers who need such assistance must be accompanied by a qualified companion. It is the passenger’s responsibility to travel with a collapsible wheelchair, if needed. Electric wheelchairs are not permitted. Please provide your Learning Journeys Program Manager about any specific dietary needs or any specific issues which may require attention during your program.GROUND TRANSPORTATION
Deluxe motor coach transportation will be provided to you based on the number of participants in your party. Should the number of participants on any motor coach tour drop below estimated passengers, we reserve the right to operate the tour with a smaller vehicle. Please also note that smaller coaches may not have the same facilities as full-size coaches (no lavatories, TV, etc.). Baggage is limited to one carry on and one suitcase per person. If luggage guidelines are not followed, a second vehicle may be added to accommodate the excess baggage at the passenger’s expense.
There are strict laws concerning driver hours on touring coaches that must be always respected. A typical touring day can last 8 hours only. In addition, here are mandatory rest periods during the working day and weekly rest periods depending on the length of the tour.TRAVEL SAFE
Due to current pandemic this is a cleaning protocol: we may reduce the capacity of our vehicles to guarantee the safety distance. We have enhanced the cleansing and sanitization processes of our buses: professional and trained staff carry out the sanitization of the vehicles after each trip using ozone machines and disinfection of all surfaces. A sanitizing gel dispenser will be provided on board. Travelers will be responsible for bringing their own personal protective equipment such as face masks and gloves.DELAY CHARGES
If your flight delays cause additional charges for transportation/guides waiting times you will be responsible to pay extra charge on the spot directly to the vendor. If you purchased travel insurance, it may be covered under the policy. We recommend you check with your Travel Insurance company on coverage for trip delay.
EXPERIENCES & TRANSFERS
Sightseeing and entrance fees have been included as specified in itinerary. All foreign airport transfers are also included in the land cost unless otherwise requested by the agent. Land arrangements will be provided as described; however, Learning Journeys reserves the right to substitute sightseeing features.
TIPS AND SERVICE CHARGES
All taxes and service charges levied by the hotels or charged by various governments and municipalities are included. We have not included tips to the restaurants, chambermaids, drivers/guide or escort. Tips to servers, chambermaids and local guides should be left at the time of service. Tour Manager and driver tips should be given at the end of the tour.
Exceptional circumstances may warrant a higher tip. SINGLE ROOMS
Be aware that single rooms are often smaller than double rooms. Ask about a “double room/single use” option at a cost above the normal single supplement.
CUSTOMIZED ITINERARY CHANGES
In rare cases scheduled tours may be cancelled. In such cases Learning Journeys reserves the right to change the scheduled tour itinerary or trip features at any time and for any reason, with or without notice and/or to substitute airlines, hotels or features of a similar category for those listed in the confirmed itinerary. Learning Journeys shall not be held liable for any such changes.
CUSTOMIZED TOUR CANCELLATIONS BY LEARNING JOURNEYS
From time-to-time a tour departure may be cancelled for lack of participation or other operational reasons. In such a case, Learning Journeys sole responsibility is to provide a complete refund of monies received without any other liability whatsoever including any additional costs or fees related to cancellation of airline tickets or other travel reservations not made by Learning Journeys.
Learning Journeys is not responsible for necessary cancellations due acts of government; bites or attacks by animals, insects or pests; sickness; the lack of appropriate medical care; evacuation to same, if necessary; weather; strikes; acts of God; acts of terrorism or the threat thereof; events of force majeure; war; quarantine; epidemics/pandemic or the threat thereof; criminal activity or any other cause beyond the company’s control.
Foreign air-conditioning systems in public places, hotels and motor coaches are not up to U.S. standards. If due to weather, flight schedules or other uncontrollable factors, you are required to spend an additional night(s), you will be responsible for your own hotel, transfers and meal costs.
The right is reserved to decline, to accept or retain any person as a member of these trips at any time. In any such event, Learning Journeys’ sole obligation is to refund for any unused accommodations or other trip features. Passenger certifies not to have any mental, physical or other condition or disability that would create a hazard for himself/herself or other passengers.
Learning Journeys Ltd. and their employees, shareholders, officers, and directors does not own or operate any entity which provide goods or services for your trip, including, for example, lodging facilities, transportation companies, guides or trip leaders, food service providers, equipment suppliers, ground operators, etc., including, without limitation, various entities which may utilize the Learning Journeys name. Learning Journeys is not responsible for any negligent or willful act or failure to act of any such person or entity, nor for any act or inaction of any other third party not under its control.
Without limitation Learning Journeys is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience, or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, breach of contract of any third party, such as an airline, train, hotel, restaurant, or food supplier; bus, taxi, van, or local ground handler; local outfitter or guide, which is, to, or does supply any goods or services for this trip.
Learning Journeys is not responsible for any loss, injury, death, or inconvenience due to delay or changes in schedule or failure of any transportation mechanism to arrive or depart safely; overbooking or downgrading of accommodations; insolvency or default of any third party; acts of government; bites or attacks by animals, insects or pests; sickness; the lack of appropriate medical care; evacuation to same, if necessary; weather; strikes; acts of God; acts of terrorism or the threat thereof; events of force majeure; war; quarantine; epidemics/pandemic or the threat thereof; criminal activity or any other cause beyond its control and cancellation policies per the contract will apply.
DEPARTMENT OF STATE WARNINGS
In the case of a government issued warning, we will provide our utmost consideration to the severity of the warning and accomplish everything possible to safeguard the well-being of our passengers. We reserve the right to evaluate each booking on a case-by-case basis for potential refund/cancellation fees, re-scheduling of tours or itineraries and postponements.
I agree that any dispute concerning, relating, or referring to these Terms and Conditions, this release, the catalog, or any other literature concerning my trip, or the trip itself shall be resolved exclusively by binding arbitration according to the then existing commercial rules of the American Arbitration Association in New York. Such proceedings will be governed by substantive New York law. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or part of this contract is void or voidable. Upon payment of a deposit, tour participant indicates acceptance of the above Terms and Conditions and of the Arbitration Agreement.
Passports, laundry, food and beverages not listed on the itinerary International Travel Tax and Porterage at U.S. Airports, as well as all other items of a personal nature.